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COMMON QUESTIONS FROM CLIENTS

FAQ

• What do I include to turn an account to collections?

  Detailed information will help us maximize our collections for you.

  At a minimum, we need:

  • Responsible party name
  • Responsible party address (even if it is a mail return)
  • Date of service
  • Amount owed (broke down by principle, interest and collection fee, if applicable)

  Other helpful information includes:

  • Any phone numbers for contact
  • Place of employment
  • Spouse information
  • An itemization of the account
  • Any signed contracts
  • Social security numbers
  • Date's of birth

• How soon should I send an account?

  The ideal age of an account when turned to collections is 60-90 days old.  Statistics show that the older an account is, the less likely an agency will be able to recover your money.  Keep in mind, accounts can age to a point where they are past Statute of Limitations.  We do not accept accounts that are past Statute of Limitations.

• What do I do if a consumer calls into our office?

  If a consumer calls into your office, please direct them to our collections department at 801-492-0136 where an account representative can assist them.  If they insist on paying you instead of Mountain Land, please take their payment and then report that to Mountain Land as soon as possible by either Mountain Land's payment website or calling our Client Relations Department at 801-492-1605.

• Should I accept a payment in our office?

  Preferably, they would pay Mountain Land directly.  However, if a consumer insists on paying you instead of Mountain Land,  please take their payment and report it to Mountain Land as soon as possible by either Mountain Land's payment website or calling our Client Relations Department at 801-492-1605.

• How do I calculate finance charges, interest, late fees or collection fees?

  This can be a complex calculation.  Please contact your sales representative or Mountain Land's Client Relations Department at 801-492-1605.

• What do we do if we uncover an insurance that needs to be billed?

  If insurance is uncovered by your office, please bill the charges (if applicable) and notify Mountain Land.  We will put a hold on the account pending the insurance payment/denial.

• Does Mountain Land report on a consumer's credit?

  Mountain Land reports to the 3 major credit bureaus.  In the first letter sent to the consumer, we alert them that the account may be reported to a credit reporting agency.

• Does Mountain Land accept settlements if a consumer offers one?

  If a consumer offers a discounted amount, Mountain Land will contact you to give details behind the settlement offer and let you determine if you will or will not accept the settlement.

• How do I cancel an account if needed?

  You can either call our Client Relations Department at 801-492-1605 or submit the request for cancellation via our website.  Please include the reason for the cancellation.

• What do I do if I get a bankruptcy notice on a consumer I have turned to Mountain Land?

  Please notify Mountain Land by emailing the notice to info@mountainlandcollections.com or by faxing it to 801-492-1598.